State driver services facilities to require appointments in more than 40 locations

State driver services facilities to require appointments in more than 40 locations

By ANDREW ADAMS  
Capitol News Illinois 
aadams@capitolnewsillinois.com

Drivers who need to renew their license at a secretary of state facility will likely have to make an appointment starting this fall.

Starting Sept. 1, 44 driver services facilities in medium- to large-sized cities around the state will require appointments for driver services – things like renewing a license, updating a license to meet Real ID requirements or taking a driving test. Vehicle services, like title registration, will still be offered on a walk-in basis. 

The facilities impacted by the move to appointment-based service are in some of the state’s most high-traffic locations. These include all but one of the locations in Chicago as well as locations in Aurora, Deerfield, Naperville, Waukegan, Champaign, Decatur, Bloomington, Peoria and more.

The change in policy is accompanied by a standardization of hours at driver services facilities. All driver services facilities will operate from 8 a.m. to 5:30 p.m. Monday through Friday. Sixteen locations will offer Saturday morning hours from 8 a.m. to 12:30 p.m. 

“Our goal is to change the stereotype of dealing with government offices,” Secretary of State Alexi Giannoulias said on Thursday, noting that he hopes customers have a “positive experience.”

Appointments can be made by visiting the secretary of state’s website at ilsos.gov or by calling 844-817-4649. 

Giannoulias said that the cost of implementing the changes falls within the existing secretary of state’s budget. 

“This is sort of the first major step in implementing the rest of our modernization goals,” Giannoulias said.

Giannoulias also encouraged Illinoisans to make use of online services when possible, including driver’s license renewal and ordering license plate stickers. The secretary of state’s office also received more than $75 million in this year’s budget for its IT modernization efforts, which have already resulted in an overhaul of the office’s website, ilsos.gov.

“The revamped website is more intuitive and prioritizes our most popular programs and services so customers can find the information they want and need faster and more conveniently,” Giannoulias said in a July 12 news release. 

It’s a continuation of several pandemic-driven shifts toward modernization for the secretary of state’s office. That process began under former secretary Jesse White, who held the office for more than two decades before Giannoulias took office in January. 

These pandemic-era modernizations included piloting appointment-based service and offering expanded online services for drivers. 

Capitol News Illinois is a nonprofit, nonpartisan news service covering state government. It is distributed to hundreds of print and broadcast outlets statewide. It is funded primarily by the Illinois Press Foundation and the Robert R. McCormick Foundation, along with major contributions from the Illinois Broadcasters Foundation and Southern Illinois Editorial Association.

Leave a Comment





Local News

Darth Vader and some friends were in attendance at the annual Fan Fest. (Supplied photos)

Oak Lawn Library draws a crowd with Fan Fest

Spread the love

Spread the loveBy Kelly White Comic book lovers gathered together in one common space earlier this month. Oak Lawn Public Library hosted its eighth annual Fan Fest, an all-ages celebration of pop culture, on May 11 at the library, 9427 S. Raymond Avenue. “It’s wonderful to see the community come together in celebration of shared…

Palos Heights wants to chop down this tree, remove the greenspace and pave it over. (Photo by Nuha Abdessalam)

Navajo Hills residents want to save threatened cul-de-sacs

Spread the love

Spread the loveBy Nuha Abdessalam Navajo Hills greenspace islands could be getting the ax and residents are upset. Residents of the East and West Courts of Navajo Hills, aware of the historical significance of the greenspace, spoke up during the Palos Heights City Council meeting May 21. There are five cul-de-sacs in the Navajo Hills…

regional ph summer concerts 2024

Summer concerts coming to Palos Heights

Spread the love

Spread the loveBy Nuha Abdessalam At the May 21 City Council meeting, Ald. Jeff Key shared exciting news about some of the summer activities coming to Palos Heights in the coming months. Key said the Concerts in the Park, a series of family-friendly events featuring live music, food vendors, and fun activities for all ages,…

Orland Park Mayor Keith Pekau speaks during the May 16 State of the Village Address. (Photo by Jeff Vorva)

Nerds and bullies among topics of Orland’s State of the Village

Spread the love

Spread the loveBy Jeff Vorva The 2024 Orland Park State of the Village Address was held at the Orland Park Civic Center, but it could have been held on a playground with talk of nerds and bullies and cool kids. Mayor Keith Pekau spent the first half hour “ripping off the Band Aid” of some…

Marist won the Marist Sectional and will play Payton on Friday, May 31 in the state quarterfinals. Photo by Xavier Sanchez

Boys Volleyball | Marist tops Jones, advances to state quarterfinals

Spread the love

Spread the loveBy Xavier Sanchez Correspondent For the first time since 2019, Marist will play in the IHSA state finals. The RedHawks (36-2) beat Jones, 25-13, 25-13, for their 17th straight victory and a Marist Sectional championship on May 28 in Mount Greenwood. They will face Payton in the state quarterfinals at 11:30 a.m. Friday,…

CRR_NH

Clear-Ridge Reporter and NewsHound May 29, 2024

Spread the love

Spread the love

Peggy Zabicki

Little things make a big difference in West Lawn

Spread the love

Spread the love. By Peggy Zabicki Your correspondent in West Lawn 3633 W. 60th Place •  (773) 504-9327 . Thank you to all who make a positive difference in West Lawn. There are some who are putting enormous efforts into making our neighborhood better and safer. We often hear about these good people and all…

Kathy Headley

Daina Cyvas again pedals with a purpose

Spread the love

Spread the love. Kathy Headley Your correspondent in Chicago Lawn and Marquette Manor 6610 S. Francisco • (773) 776-7778 . As I’m sure you remember, in past years, Daina Cyvas, the Communications and Project Coordinator for the Sisters of St. Casimir, has participated in Bike MS. in honor of one of her heroes, SSC Sister…

Vintage cars will again be rolling in the La Grange Pet Parade. The 78th edition of the parade starts at 9:30 a.m. June 1. (Photo by Steve Metsch)

Folks urged to enter costume contest for La Grange Pet Parade

Spread the love

Spread the loveBy Steve Metsch About 40,000 people are expected along the streets of downtown La Grange on Saturday morning June 1, with some of them dressing in costumes for the 78th annual La Grange Pet Parade. A costume contest has long been part of the parade, Molly Price, the parade’s executive director, said on…

Deputy Supt. of Public Works Ken Tucker (from left), Trustee Tim Kovel, Building Commissioner Matt Struve, Mayor Ernest Millsap, Public Works Superintendent Jody Kovel, Trustee Jorea Touranjeau, Trustee Dominic Misasi, and Trustee Lida Mills at the site of the new public works office building. (Photo by Carol McGowan)

Hodgkins breaks ground on new public works building

Spread the love

Spread the loveBy Carol McGowan The Village of Hodgkins is getting ready to welcome a new public works office building at its facility off of 67th Street, east of East Avenue. Village officials and public works employees gathered last month for a groundbreaking. Hodgkins Mayor Ernest Millsap explained the history behind the Paul G. Struve Public Works Building.…

Neighbors

Darth Vader and some friends were in attendance at the annual Fan Fest. (Supplied photos)

Oak Lawn Library draws a crowd with Fan Fest

Spread the love

Spread the loveBy Kelly White Comic book lovers gathered together in one common space earlier this month. Oak Lawn Public Library hosted its eighth annual Fan Fest, an all-ages celebration of pop culture, on May 11 at the library, 9427 S. Raymond Avenue. “It’s wonderful to see the community come together in celebration of shared…

Palos Heights wants to chop down this tree, remove the greenspace and pave it over. (Photo by Nuha Abdessalam)

Navajo Hills residents want to save threatened cul-de-sacs

Spread the love

Spread the loveBy Nuha Abdessalam Navajo Hills greenspace islands could be getting the ax and residents are upset. Residents of the East and West Courts of Navajo Hills, aware of the historical significance of the greenspace, spoke up during the Palos Heights City Council meeting May 21. There are five cul-de-sacs in the Navajo Hills…

regional ph summer concerts 2024

Summer concerts coming to Palos Heights

Spread the love

Spread the loveBy Nuha Abdessalam At the May 21 City Council meeting, Ald. Jeff Key shared exciting news about some of the summer activities coming to Palos Heights in the coming months. Key said the Concerts in the Park, a series of family-friendly events featuring live music, food vendors, and fun activities for all ages,…

Orland Park Mayor Keith Pekau speaks during the May 16 State of the Village Address. (Photo by Jeff Vorva)

Nerds and bullies among topics of Orland’s State of the Village

Spread the love

Spread the loveBy Jeff Vorva The 2024 Orland Park State of the Village Address was held at the Orland Park Civic Center, but it could have been held on a playground with talk of nerds and bullies and cool kids. Mayor Keith Pekau spent the first half hour “ripping off the Band Aid” of some…

Marist won the Marist Sectional and will play Payton on Friday, May 31 in the state quarterfinals. Photo by Xavier Sanchez

Boys Volleyball | Marist tops Jones, advances to state quarterfinals

Spread the love

Spread the loveBy Xavier Sanchez Correspondent For the first time since 2019, Marist will play in the IHSA state finals. The RedHawks (36-2) beat Jones, 25-13, 25-13, for their 17th straight victory and a Marist Sectional championship on May 28 in Mount Greenwood. They will face Payton in the state quarterfinals at 11:30 a.m. Friday,…

CRR_NH

Clear-Ridge Reporter and NewsHound May 29, 2024

Spread the love

Spread the love

Peggy Zabicki

Little things make a big difference in West Lawn

Spread the love

Spread the love. By Peggy Zabicki Your correspondent in West Lawn 3633 W. 60th Place •  (773) 504-9327 . Thank you to all who make a positive difference in West Lawn. There are some who are putting enormous efforts into making our neighborhood better and safer. We often hear about these good people and all…

Kathy Headley

Daina Cyvas again pedals with a purpose

Spread the love

Spread the love. Kathy Headley Your correspondent in Chicago Lawn and Marquette Manor 6610 S. Francisco • (773) 776-7778 . As I’m sure you remember, in past years, Daina Cyvas, the Communications and Project Coordinator for the Sisters of St. Casimir, has participated in Bike MS. in honor of one of her heroes, SSC Sister…

Vintage cars will again be rolling in the La Grange Pet Parade. The 78th edition of the parade starts at 9:30 a.m. June 1. (Photo by Steve Metsch)

Folks urged to enter costume contest for La Grange Pet Parade

Spread the love

Spread the loveBy Steve Metsch About 40,000 people are expected along the streets of downtown La Grange on Saturday morning June 1, with some of them dressing in costumes for the 78th annual La Grange Pet Parade. A costume contest has long been part of the parade, Molly Price, the parade’s executive director, said on…

Deputy Supt. of Public Works Ken Tucker (from left), Trustee Tim Kovel, Building Commissioner Matt Struve, Mayor Ernest Millsap, Public Works Superintendent Jody Kovel, Trustee Jorea Touranjeau, Trustee Dominic Misasi, and Trustee Lida Mills at the site of the new public works office building. (Photo by Carol McGowan)

Hodgkins breaks ground on new public works building

Spread the love

Spread the loveBy Carol McGowan The Village of Hodgkins is getting ready to welcome a new public works office building at its facility off of 67th Street, east of East Avenue. Village officials and public works employees gathered last month for a groundbreaking. Hodgkins Mayor Ernest Millsap explained the history behind the Paul G. Struve Public Works Building.…