State driver services facilities to require appointments in more than 40 locations

State driver services facilities to require appointments in more than 40 locations

By ANDREW ADAMS  
Capitol News Illinois 
aadams@capitolnewsillinois.com

Drivers who need to renew their license at a secretary of state facility will likely have to make an appointment starting this fall.

Starting Sept. 1, 44 driver services facilities in medium- to large-sized cities around the state will require appointments for driver services – things like renewing a license, updating a license to meet Real ID requirements or taking a driving test. Vehicle services, like title registration, will still be offered on a walk-in basis. 

The facilities impacted by the move to appointment-based service are in some of the state’s most high-traffic locations. These include all but one of the locations in Chicago as well as locations in Aurora, Deerfield, Naperville, Waukegan, Champaign, Decatur, Bloomington, Peoria and more.

The change in policy is accompanied by a standardization of hours at driver services facilities. All driver services facilities will operate from 8 a.m. to 5:30 p.m. Monday through Friday. Sixteen locations will offer Saturday morning hours from 8 a.m. to 12:30 p.m. 

“Our goal is to change the stereotype of dealing with government offices,” Secretary of State Alexi Giannoulias said on Thursday, noting that he hopes customers have a “positive experience.”

Appointments can be made by visiting the secretary of state’s website at ilsos.gov or by calling 844-817-4649. 

Giannoulias said that the cost of implementing the changes falls within the existing secretary of state’s budget. 

“This is sort of the first major step in implementing the rest of our modernization goals,” Giannoulias said.

Giannoulias also encouraged Illinoisans to make use of online services when possible, including driver’s license renewal and ordering license plate stickers. The secretary of state’s office also received more than $75 million in this year’s budget for its IT modernization efforts, which have already resulted in an overhaul of the office’s website, ilsos.gov.

“The revamped website is more intuitive and prioritizes our most popular programs and services so customers can find the information they want and need faster and more conveniently,” Giannoulias said in a July 12 news release. 

It’s a continuation of several pandemic-driven shifts toward modernization for the secretary of state’s office. That process began under former secretary Jesse White, who held the office for more than two decades before Giannoulias took office in January. 

These pandemic-era modernizations included piloting appointment-based service and offering expanded online services for drivers. 

 

Capitol News Illinois is a nonprofit, nonpartisan news service covering state government. It is distributed to hundreds of print and broadcast outlets statewide. It is funded primarily by the Illinois Press Foundation and the Robert R. McCormick Foundation, along with major contributions from the Illinois Broadcasters Foundation and Southern Illinois Editorial Association.

Leave a Comment





Local News

A statue from a monument lies on the ground at Resurrection Cemetery in Justice. (Photo by Carol McGowan)

EF1 tornado barrels through Justice and Bridgeview

Spread the love

Spread the loveBy Carol McGowan An EF1 tornado, packing winds of 90 miles per hour, swept through Justice and Bridgeview Monday night. Village of Justice Public Works Director Joe Cekus said he knew trouble was on the way. “I was looking in the sky for rotation and I heard a train,” he said. “I quickly…

Two pickup trucks in the 7400 block of Roberts Road in Bridgeview were destroyed by fire. (Photos by Steve Metsch)

Bridgeview family loses two pickup trucks, but house is saved

Spread the love

Spread the loveBy Steve Metsch A Bridgeview family in the 7400 block of Roberts Road knows first-hand the damage weather can do. When high winds hit around 9:30 p.m. Monday as a tornado blew through Justice, a cemetery and then into Bridgeview, two power lines were brought down near their bi-level house. One line fell…

Rihanna will open her first Savage X Fenty store in Illinois at Orland Square Mall on Friday. (Photo by Allie Baar)

Rihanna to open Savage X Fenty store in Orland Park on Friday

Spread the love

Spread the loveBy Bob Bong Barbados superstar Rihanna will open her first Savage X Fenty store in Illinois on Friday morning in Orland Square Mall in Orland Park. The singer, actor and businesswoman will open the store at the mall’s lower level near the Coach store at 10 a.m. Savage X Fenty will host a…

The Village of Palos Park encouraged residents to unplug their devices for a day at part of Unplug Illinois on July 13. (Supplied photo)

Palos Park encourages residents to unplug

Spread the love

Spread the loveBy Kelly White The Village of Palos Park encouraged residents to unplug their devices for a day at part of Unplug Illinois on Saturday, July 13. The day is a state-wide effort, started in 2014, to encourage everyone to “plug into” the amazing recreational opportunities offered by local park and recreation agencies. The…

Portillo's Hot Dogs (PRNewsFoto/Portillo's Hot Dogs)

Comings & Goings: Portillo’s coming to Orland Park

Spread the love

Spread the loveBy Jeff Vorva After the Orland Park Village Board voted Monday night to allow for a special use program, it set the wheels in motion for a Portillo’s Hot Dogs drive through to be built at 20 Orland Square Drive, the site of the shuttered Denny’s. It will be a 3,305-foot square building…

Orland Park Mayor Keith Pekau said that pre-concert problems caused by the weather on July 13 are fixable.
(Photo by Jeff Vorva)

Mayor says Centennial Park West concert snafus ‘easily solvable’

Spread the love

Spread the loveBy Jeff Vorva The weather gods hit Orland Park’s Pat Benatar concert with their worst shot. A major storm took place July 13 when the event at the refurbished Centennial Park West was scheduled to open the gates. That caused a delay in opening the gates for 40 minutes which resulted in massive…

reporter worth welcome sign

Worth approves $590,000 for street repairs

Spread the love

Spread the loveBy Joe Boyle A variety of projects ranging from street repairs and a new pump station for the golf course have been approved for the Village of Worth. A bid was awarded to Lindahl Brothers during the Worth Village Board meeting Tuesday night. Lindahl was the lowest bidder among four entries at $590,384.90 for future…

CRR_NH

Clear-Ridge Reporter and NewsHound July 17, 2024

Spread the love

Spread the love

Alumni Association members Heather Leininger, Emily Szymczak, Candice Mares and Miriam Cruz (at table) lead a crowd of LeaderShop alumni and community members waving posters saying Morals Matter, Demand Change, and Integrity for the Kids. (Photos by S. Kirchman)

LeaderShop alumni, board meeting turns testy at times

Spread the love

Spread the loveBy S. Kirchman The LeaderShop Alumni Association rallied under the pavilion at The LeaderShop office in La Grange for the board’s scheduled 6 p.m. meeting after it was switched from in-person to virtual earlier on Thursday. The Alumni Association consists of volunteers, previous staff members, former members of the board of directors, funders,…

Cleveland Cavaliers guard-forward Max Strus hits a 3-pointer last season over the Boston Celtics' Jaylen Brown. Photo courtesy of Max Strus

Hometown Hoops Hero: Stagg alum Max Strus discusses his rise through the NBA, hitting big shots and his annual youth hoops camp

Spread the love

Spread the loveBy Xavier Sanchez Correspondent A lot of changes have taken place for Max Strus during the past year. While the Cleveland Cavaliers guard has played in an NBA Finals and been featured as No. 1 on ESPN SportsCenter’s “Top Plays,” among other noteworthy events, the Stagg alum is the same homegrown kid who…

Neighbors

A statue from a monument lies on the ground at Resurrection Cemetery in Justice. (Photo by Carol McGowan)

EF1 tornado barrels through Justice and Bridgeview

Spread the love

Spread the loveBy Carol McGowan An EF1 tornado, packing winds of 90 miles per hour, swept through Justice and Bridgeview Monday night. Village of Justice Public Works Director Joe Cekus said he knew trouble was on the way. “I was looking in the sky for rotation and I heard a train,” he said. “I quickly…

Two pickup trucks in the 7400 block of Roberts Road in Bridgeview were destroyed by fire. (Photos by Steve Metsch)

Bridgeview family loses two pickup trucks, but house is saved

Spread the love

Spread the loveBy Steve Metsch A Bridgeview family in the 7400 block of Roberts Road knows first-hand the damage weather can do. When high winds hit around 9:30 p.m. Monday as a tornado blew through Justice, a cemetery and then into Bridgeview, two power lines were brought down near their bi-level house. One line fell…

Rihanna will open her first Savage X Fenty store in Illinois at Orland Square Mall on Friday. (Photo by Allie Baar)

Rihanna to open Savage X Fenty store in Orland Park on Friday

Spread the love

Spread the loveBy Bob Bong Barbados superstar Rihanna will open her first Savage X Fenty store in Illinois on Friday morning in Orland Square Mall in Orland Park. The singer, actor and businesswoman will open the store at the mall’s lower level near the Coach store at 10 a.m. Savage X Fenty will host a…

The Village of Palos Park encouraged residents to unplug their devices for a day at part of Unplug Illinois on July 13. (Supplied photo)

Palos Park encourages residents to unplug

Spread the love

Spread the loveBy Kelly White The Village of Palos Park encouraged residents to unplug their devices for a day at part of Unplug Illinois on Saturday, July 13. The day is a state-wide effort, started in 2014, to encourage everyone to “plug into” the amazing recreational opportunities offered by local park and recreation agencies. The…

Portillo's Hot Dogs (PRNewsFoto/Portillo's Hot Dogs)

Comings & Goings: Portillo’s coming to Orland Park

Spread the love

Spread the loveBy Jeff Vorva After the Orland Park Village Board voted Monday night to allow for a special use program, it set the wheels in motion for a Portillo’s Hot Dogs drive through to be built at 20 Orland Square Drive, the site of the shuttered Denny’s. It will be a 3,305-foot square building…

Orland Park Mayor Keith Pekau said that pre-concert problems caused by the weather on July 13 are fixable.
(Photo by Jeff Vorva)

Mayor says Centennial Park West concert snafus ‘easily solvable’

Spread the love

Spread the loveBy Jeff Vorva The weather gods hit Orland Park’s Pat Benatar concert with their worst shot. A major storm took place July 13 when the event at the refurbished Centennial Park West was scheduled to open the gates. That caused a delay in opening the gates for 40 minutes which resulted in massive…

reporter worth welcome sign

Worth approves $590,000 for street repairs

Spread the love

Spread the loveBy Joe Boyle A variety of projects ranging from street repairs and a new pump station for the golf course have been approved for the Village of Worth. A bid was awarded to Lindahl Brothers during the Worth Village Board meeting Tuesday night. Lindahl was the lowest bidder among four entries at $590,384.90 for future…

CRR_NH

Clear-Ridge Reporter and NewsHound July 17, 2024

Spread the love

Spread the love

Alumni Association members Heather Leininger, Emily Szymczak, Candice Mares and Miriam Cruz (at table) lead a crowd of LeaderShop alumni and community members waving posters saying Morals Matter, Demand Change, and Integrity for the Kids. (Photos by S. Kirchman)

LeaderShop alumni, board meeting turns testy at times

Spread the love

Spread the loveBy S. Kirchman The LeaderShop Alumni Association rallied under the pavilion at The LeaderShop office in La Grange for the board’s scheduled 6 p.m. meeting after it was switched from in-person to virtual earlier on Thursday. The Alumni Association consists of volunteers, previous staff members, former members of the board of directors, funders,…

Cleveland Cavaliers guard-forward Max Strus hits a 3-pointer last season over the Boston Celtics' Jaylen Brown. Photo courtesy of Max Strus

Hometown Hoops Hero: Stagg alum Max Strus discusses his rise through the NBA, hitting big shots and his annual youth hoops camp

Spread the love

Spread the loveBy Xavier Sanchez Correspondent A lot of changes have taken place for Max Strus during the past year. While the Cleveland Cavaliers guard has played in an NBA Finals and been featured as No. 1 on ESPN SportsCenter’s “Top Plays,” among other noteworthy events, the Stagg alum is the same homegrown kid who…