Doreen Holford is preparing to close a chapter that has defined much of her life. After more than 25 years at Neat Repeats, the resale shops run by the Crisis Center for South Suburbia, Holford will retire in December, leaving behind a legacy of compassion, quiet leadership, and unwavering dedication.
“Working for the Crisis Center has changed my life,” Holford, of Worth, said. “I have worked with the most amazing volunteers and staff who give endless hours to make a difference in the lives of others. We truly made a family, and I am grateful that I was able to work with each and every one of them.”
Holford joined Neat Repeats over two decades ago and quickly became a steady presence for staff, volunteers, and customers alike. Known for her patience and kindness, she helped guide the shops into thriving, mission-driven spaces while lifting those around her with humility and grace.
“She’s touched so many lives here,” said Pam Kostecki, executive director of the Crisis Center. “Her influence can be felt in every corner of our stores. Doreen’s legacy is one of compassion, humility, and exceptional service.”
Holford’s work went beyond daily operations. She mentored volunteers, guided staff, and welcomed customers with genuine care, creating an environment that reflected the Crisis Center’s mission to support individuals and families affected by domestic violence. Her leadership helped shape Neat Repeats into a cornerstone of the community, alongside its locations in Orland Park and Worth.
Looking ahead, Holford said she doesn’t have major retirement plans, beyond spending more time with family. “I remember the quote, ‘when one door closes, another one opens,’” she said. “I’m just waiting to see what’s behind the other door.”
Doreen and her husband, Joe, have also supported the Crisis Center personally since 2006, honoring the memory of Doreen’s sister, Darlene. Their involvement underscores a long-standing commitment to community, hope, and healing.
Neat Repeats, which has relied on donated items since its founding in 1986, will celebrate its 40th anniversary next year. The shops depend on community generosity to fund the Crisis Center’s vital programs, and Holford has been central to that mission.
An open house celebrating Holford’s career will be held Friday, Dec. 5, from 2-4 p.m. at Neat Repeats in Worth. Volunteers, customers, and community members are invited to join in honoring her decades of dedication.